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Senior Service Desk Technician

Chevy Chase, Maryland · Information Technology
COMPANY DESCRIPTION:  Forbright Bank is a full-service bank, commercial lender, and asset manager headquartered in Chevy Chase, Maryland. Forbright is a banking and financing visionary leader in clean energy, healthcare, technology, financial services, real estate, and other industries with extraordinary service.

COMPANY CULTURE:  We are a dynamic, high energy, fun, and fast-paced organization that has an exciting growth trajectory, meaningful mission, and embedded responsible environmental, social, and governance (ESG) practices into our daily interactions. We offer our team members a culture of collaboration, inclusion, flexibility, recognition, and giving back.  We look to hire individuals that are passionate about our mission, and who are motivated, customer and results-oriented, innovative, adaptable, and thoughtful.

COMPANY MISSION:  We are a values-driven institution with an uncommon commitment to decarbonization and sustainability. As the need to build a more sustainable, low-carbon economic system grows increasingly urgent, we are dedicating half of our assets to financing the companies, investors, and innovators driving that change. We are reimagining how a bank should operate in a changing world.

JOB SUMMARY:  The primary role of the Senior Service Desk Technician is to provide quality and timely technical support to bank staff.  Other roles may include assisting with daily systems checks, ticket and patch management, on call support, inventory tracking, and systems imaging. This role will work onsite 5 days a week.

DUTIES AND RESPONSIBILITIES:
  • Execute across all operational activities of the IT department
  • Support the strategic direction and the design of all technology, infrastructure, software, and communications and networking systems, including the implementation and integration of external and internal business processing systems and applications
  • Administer Microsoft systems, including but not limited to, cloud-based systems, Active Directory, Office365, Azure and Mobile MDM
  • Provide help desk support including ticket management
  • Primary resource for desktop and application software support
  • Lead Technicians for daily systems checklists
  • Administrator and maintain systems imaging
  • On call support
  • Managing new hire and departure process
  • Manage all Inventory tracking (desktop related)
  • Support for audio/video conferencing
  • Additional duties as assigned

DESIRED QUALIFICATIONS:
  • Associates or Bachelors degree preferably in an Information Technology field
  • Minimum 4 years of Help Desk/Customer Service experience
  • Working knowledge of Microsoft Office 365 applications
  • Networking certifications such as A+, MCP, Network+
  • A professional attitude, excellent customer service and neat appearance are essential
  • Strong oral and written communication skills
  • Prior experience working in a bank environment with banking related applications a plus

ADDITIONAL DUTIES:  For Forbright Bank to remain efficient and nimble as a growing organization, team members are expected to exhibit a high level of flexibility regarding any duties that may be situationally assigned outside of this job description.

PERKS/BENEFITS:
💼 Comprehensive health, dental, and vision plans
🌴 4 weeks PTO
💰 401k + company match
🚉 Metro SmartTrip benefits ($50/mo)
💻 WFH flexibility
🚴 Bonuses for purchasing solar panels, electric vehicles, biking to work, etc.
🍎 Paid subscriptions to Veterans Compost, Imperfect Foods and more!


Forbright Bank is committed to cultivating an environment that promotes diversity as a fundamental value. We welcome employees with a range of experiences, backgrounds, and perspectives. Forbright Bank is an Equal Opportunity Employer.
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